Steps:
Step 1: Download the Tanca app from the app store.
Step 2: Log in with your existing account.
Step 3: Check the notification when clocking in using the attendance machine.
Step 4: Review your attendance history in the Attendance section and calculate your working hours.
Q&A:
Question 1: Why am I not receiving notifications on my phone?
Answer: If your time clock is directly integrated, the clock-in notification will appear on the employee's phone immediately. If it is indirectly integrated, the notification will appear on the employee's phone within 3-5 minutes due to the time required for data scanning and processing.
Question 2: Why is my time clock showing a successful punch, but I am still not recorded?
Answer: This may be due to incorrectly set allowed clock-in and clock-out times. Please review and adjust the time settings accordingly.
Question 3: Will switching to a new time clock affect the clock-in data from the previous clock?
Answer: If your company needs to switch to a new time clock, Tanca’s technical team will assist in reconnecting the new clock to the system. The clock-in data from the old device will remain unaffected when switching to the new device.
Question 4: Why does my phone still display the "Clock In" button even though I’ve already clocked in on the time clock?
Answer: For time clocks, Tanca scans the data but does not immediately identify whether it's a clock-in or clock-out. This data is automatically categorized to determine the clock-in or clock-out status later. On the phone, Tanca specifically shows the status as either clock-in or clock-out. Although the data may display differently on the phone, it is synchronized and records the clock-in data accurately. If you have clocked in on the time clock and it is recorded on your phone, you can be assured that your attendance has been correctly logged by the system.