1. Time Off Request
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Time Off.
Step 3: Update all necessary information → Create to complete.
Onn app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Time off
Step 3: Update all necessary information → Send
2. Business Trip
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Business Trip.
Step 3: Update all necessary information → Create to complete.
On app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Business Trip
Step 3: Update all necessary information → Send
3. Overtime
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Overtime.
On app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Business Trip
Step 3: Update all necessary information → Send
4. Late/Soon
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Late/Soon.
Step 3: Update all necessary information → Create
On app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Tardiness
Step 3: Update all necessary information → Send
5. Request for Change time tracking
On web
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Change time tracking.
Step 3: Select Clock In time for the changed shift or Clock Out time for the changed shift → Create
On app
Step 1: On Tanca app, choose Requests.
Step 2: Choose Change time tracking
Step 3: Update the necessary information → Send
6. Salary Advance Request
On web
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Advance.
Step 3: Update all the required information → Create
On app
Step 1: On Tanca app, choose Requests.
Step 2: Choose Advance
Step 3: Update the necessary information → Send
7. Payment Request
On web
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Payment cost.
Step 3: Update all the required information → Create
On app
Step 1: On Tanca app, choose Requests.
Step 2: Choose Payment cost
Step 3: Update the necessary information → Send
8. Borrow Vehicle Request
On web
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Borrow Vehicle.
Step 3: Update all the required information → Create
Onn app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Borrow vehicle
Step 3: Update the necessary information → Send
9. Purchase Request
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Purchase.
Step 3: Update all the required information → Create
On app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Purchase
Step 3: Update the necessary information → Send
10. Advance-Reimbursement Request
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Advance-Reimbursement.
Step 3: Update all the required information → Create
On app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Advance-Reimbursement.
Step 3: Update the necessary information → Send.
11. Borrow items request
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Borrow items.
Step 3: Update all the information →Create
On app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Borrow items
Step 3: Update the necessary information → Send.
12. Meal Schedule
How to create a request on the web
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Meal Schedule.
Step 3: Update all the information → Create
On app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Meal
Step 3: Update the necessary information → Send.
13. Request form
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Request form.
Step 3: Update all the information → Create
On app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Request form
Step 3: Update the necessary information → Send.
14. Register Shift
On web:
Step 1: Choose Requests.
Step 2: Choose Add request → Choose Register Shift.
Step 3: Update all necessary information → Create
On app:
Step 1: On Tanca app, choose Requests.
Step 2: Choose Register shift
Step 3: Update all necessary information → Send.
Q&A
Question 1: Why can't I see all the requests from employees even though I have management rights?
Answer: By default, only the administrator (admin root) can view and approve all requests. Other management groups, including non-admin managers, regional managers, and branch managers, will only see requests assigned to their approval process or those marked as “viewable by.”
Question 2: Why do new employees' requests go to multiple managers even though they are not my direct manager?
Answer: If the employee’s approval process has not been set, the system will default to sending the request to all management groups in the system.
Question 3: Can employees delete a request that has already been approved?
Answer: Employees can only delete requests that have not yet been approved. Once a request is approved, only the manager who approved the request or the administrator (admin root) can delete it.
Question 4: Do I need to clock in/out when submitting a business trip request?
Answer: No, you do not need to clock in/out when submitting a business trip request.
Question 5: If an employee is in two approval processes, how does the system handle it?
Answer: If an employee is part of two approval processes, the system will prioritize the process that appears first in the order.
Question 6: Are late arrival/early departure requests counted as working hours?
Answer: The system offers two methods for handling this situation: counting or not counting the hours. The choice depends on the company’s operational needs.
Question 7: If the approval process includes multiple levels, does the system send the request to each level sequentially or all at once? Answer: The system will send the request sequentially to each level. For example, after level 1 approves, the request will be sent to level 2, and so on.
Question 8: Why can't I select a shift when requesting leave?
Answer: Check the timesheet to ensure the employee has a designated shift. A shift must be assigned before a leave request can be submitted.
Question 9: If I delete a shift that has an approved leave request, will the leave still be counted?
Answer: If you delete a shift with an approved leave request, the leave will no longer appear on the timesheet. However, the system will still deduct the leave from the employee's balance because the request was approved.
Question 10: Why does the system report incorrect time slots when an employee requests a change in work hours?
Answer: Check the configured time slots for clocking in/out. If the request falls outside these time slots, the system will not allow the request to be submitted.